Help and support
Help where the problem is, not in a ticket queue
In-app guidance, a support request from inside the product, and real help on WhatsApp and email — included at every price.
5 days free · No card required · Every feature included
Help
Gym software is bought by people who have no IT department and no time to read a manual. If help is a portal with a login of its own, it does not get used.
CoachFit puts the help where the question is: on the screen you are standing on, with a way to ask a person when the screen is not enough.
Guidance on the screen
Setup checklists, plain-English explanations of what a setting does, and the reason a device or a payment has not worked — written where you meet the problem.
Ask from inside the app
Send a support request without leaving CoachFit. It arrives with your gym and branch attached, so nobody asks you to explain your setup first.
WhatsApp and email
Reach us the way you reach everybody else. Support is on WhatsApp and email, in English and Hindi.
Included, not a tier
Support is not sold separately and is not better on the yearly plan. Every gym gets the same help.
Getting set up
Setup is designed to be finished in an afternoon by the owner: create the gym, add your plans and prices, import your members, and connect your payment method. Each step is guided, and none of it needs a call.
If you would rather not do it alone, tell us and we will walk through it with you.
When something is wrong
Biometric devices and payment gateways are the two places gym software usually fails quietly. CoachFit reports device status and payment status in plain words — what it saw, when, and what to change — rather than leaving you to guess.
Help and support: common questions
Is support included in the price?
Yes, at every price. There is no support plan to buy and no priority tier.
Can you help me move my existing members across?
Yes. Import a spreadsheet yourself, or send us what you have and we will tell you exactly what to change for it to import cleanly.
What languages do you support in?
English and Hindi, on WhatsApp and email.
What else CoachFit does
Member management
One record per member: plan, dates, dues, attendance and personal training history, without a spreadsheet anywhere.
See Member managementBiometric attendance
Fingerprint and face terminals, app check-in, or a tap at the desk — all in one attendance record, with members enrolled once for every reader in the gym.
See Biometric attendanceFees and payments
Dues, receipts and renewals in one place — collected on your own UPI, or automatically through your own Razorpay account.
See Fees and paymentsTry help and support on your own gym
5 days with every feature switched on, no card required. Then ₹299 a month for the whole thing.