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CoachFit

Leads and enquiries

Every enquiry followed up, not forgotten in a register

Walk-ins, calls and referrals in one list, with follow-up dates, trial passes and one-tap conversion into a member.

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5 days free · No card required · Every feature in one price

Most gyms lose more members at the enquiry desk than they ever lose to cancellations. Somebody walks in, asks the fee, says they will think about it — and their number goes into a register nobody opens again.

CoachFit keeps every enquiry in one list with the date to call them back. The dashboard shows how many follow-ups are due today, and an enquiry that joins becomes a member without anybody typing their details twice.

Where they came from

Walk-in, phone call, referral by a member, social media or your joining link — so you know which of them is actually bringing people in.

A date to call back

Set a follow-up date and a note on each enquiry. Follow-ups that are due are counted on the dashboard and marked in the list, so none of them slips.

A trial pass

Give an enquiry a few days to try the gym before they decide, with the dates on their record and whether they came.

Joined in one tap

When they sign up, convert the enquiry: name, number and the plan they were interested in carry across to a new member record.

From enquiry to member

An enquiry moves through the stages every gym already uses — new, contacted, on trial, joined or lost — and the list can be read by any of them. A lost enquiry keeps the reason, which is the most honest feedback a gym gets on its prices.

  • The plan they asked about, kept on the enquiry
  • The member who referred them, for a referral
  • A note on the enquiry, and one for each follow-up
  • An enquiries tile and a follow-ups-due tile on the dashboard

Which source works

The leads report counts enquiries by where they came from and how many of each joined. A gym spending on Instagram can see whether it brings in members or only messages, and a gym that gets most of its members by referral knows to look after the people sending them.

Leads and enquiries: common questions

Can I track gym enquiries in CoachFit?

Yes. Each enquiry has a source, a stage, a follow-up date and notes, and the dashboard shows how many follow-ups are due. Converting an enquiry creates the member from what you already recorded.

Can I give an enquiry a free trial?

Yes. Give them a trial pass with a start and end date; the enquiry shows it, and whether they used it, so the follow-up call knows what to ask.

Is lead management an extra cost?

No. It is part of the same ₹299 a month as everything else.

What else CoachFit does

Member management

One record per member: plan, dates, dues, attendance and personal training history, without a spreadsheet anywhere.

See Member management

WhatsApp automation

Renewal reminders that go out on their own, on the official WhatsApp Business Platform — not a personal phone, and not an SMS nobody reads.

See WhatsApp automation

Reports and analytics

What came in, what went out, who is due and who came — twelve figures on one screen, answered without a spreadsheet.

See Reports and analytics

Try leads and enquiries on your own gym

5 days free for up to 5 members, no card required. Then ₹299 a month for the whole thing.

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